Unisex 3D Leafy Ghillie Suit for Hunting

We hope you like what you purchased! But just in case you are not 100% satisfied with the items, below is the return process you may want to know:

Return & Exchange:

You can return or exchange items in new condition within 30 days of the receipt date.
Please note that we cannot accept returns or exchanges for items that are: used or laundered (washed); purchased at a heavy discount (e.g., clearance or flash sales); or without the original tags attached.

Return Shipping Fee:

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect, or if you purchased "Worry-Free Protection" for your order with a US address.

For refunds: Both the original shipping fee (if applicable) and the return shipping cost will be deducted from your total refund amount.

For exchanges: Once our warehouse has received and verified your return package, we will email you an invoice for the return shipping fee. Your replacement item will be shipped after this invoice is paid.

• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
• If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

For your protection, please insure the package for its full value and obtain a package tracking number. We will not be responsible for lost or damaged packages that are sent to us for return or exchange. Please keep all packaging materials, manuals, warranties, and accessories intact. 

How to Start a Return or Exchange

 For US orders:

1. Visit our Return/Exchange Portal: https://resolve.seel.com/
2. Enter your Order Number (e.g., #29999) and the email address used to place the order.
3. Select the item(s) you wish to return or exchange and submit your request.
4. Once your request is approved, you will receive an email with a prepaid shipping label and a packing slip. Simply print both documents, place the packing slip inside your return package, attach the shipping label to the outside, and drop the package off at the shipping carrier designated on your label.
5. For waders, boots, please provide us with clear photos of the product when applying for the return in Seel, especially the soles/bottoms of the boots, so we can confirm that the items are brand new and unused.

For non-US orders:

To initiate a return or exchange, please contact us directly via email at support@bassdash.com. We kindly ask that you provide us with clear photos of the product, especially the soles/bottoms of the boots, so we can confirm that the items are brand new and unused. This is required to ensure that the return is eligible under our policy.

Once we receive your photos and verify the condition, we will provide you with further instructions on how to complete the return or exchange.

Items sent back to us without first requesting a return will not be accepted.

Cancellation Request:

To process a cancellation, please contact us within 24 hours of placing your order. We will do our absolute best to intercept the package for you, though we cannot 100% guarantee success once the fulfillment process has begun at our warehouse or with the shipping carrier. Please note that orders that have already been shipped cannot be canceled.

Received Only Part of Your Order:

If your order contains multiple items, they may be shipped in separate packages and arrive on different days. You can check the tracking link we provided for your package. If your order was shipped in multiple packages, the tracking details will show each package individually, along with their estimated delivery dates. Please allow a few extra days for the remaining items to be delivered.  You can also email us at support@bassdash.com to check the shipping status of the rest of your order.

Shipping Status Shows "Returned to Sender":

To prevent your package from being returned, please ensure your shipping address is correct, complete, and free of typos at checkout. Be sure to include your apartment, suite, or unit number (if applicable). Please double-check all details before completing your payment.

Damaged or Lost Packages:

Damaged Items: If you receive a package that is visibly damaged, please note the damage on the carrier's freight bill or delivery receipt and be sure to obtain a copy. Please retain the original box, along with all packing materials and item parts, completely intact. Then, contact our Customer Support Team at support@bassdash.com within 7 calendar days of receiving the damaged shipment.

Lost Packages: If you suspect your order has been lost in transit, please email us at support@bassdash.com as soon as possible so we can investigate and assist you right away.

Refund:
Once the refund is submitted, it typically takes 3-5 business days for the funds to appear in your account, depending on your bank's processing time.
We will NOT be including the original shipping fee because it is non-refundable.

Bassdash Waders Warranty

All Bassdash waders are covered by our six-month warranty. During this period, If your waders leak because of material and/or craftsmanship, it will be replaced quickly at no charge. This guarantee does not apply to normal wear and tear, accidental damage, corrosion, or general neglect. Each pair of Bassdash waders is tank tested to ensure that it is totally waterproof. However, if a leak occurs due to accidental puncture, please use the enclosed repair kit including materials and instructions to repair it. Please understand that waders aren't indestructible and must be used in a reasonable manner to the type of fishing they were designed for.

Bassdash Blinds/Shelters Warranty

Bassdash hunting blinds and ice fishing shelters are covered by a 30-day limited warranty. Free maintenance parts provided within one year. The warranty covers manufacturer defects for products, does not cover cracked windows, tent tears, broken or bent poles due to high wind conditions or unattended use. This warranty applies to the original owner with a proof of purchase and is not transferable.

Bassdash Nets Warranty

Provided that you are the original owner, bassdash 30-day warranty will cover most failures due to normal fishing situations. If your net broke because of material and/or craftsmanship, we will replace it at no charge. If we determine it broke by abuse or misuse, we will contact you and offer you a replacement at a reasonable charge. Please understand nets aren’t indestructible and must be used in a reasonable manner to the type of fishing they were designed for.

Bassdash Rod Warranty

Provided that you are the original owner, our 30-day warranty will cover most failures due to normal fishing situations. If your rod broke because of material and/or craftsmanship, we will replace it at no charge. If we determine it broke by abuse or misuse (i.e. If you broke your rod fishing 50lb braid on a 10lb rod, or lifting a giant fish into your boat using only your rod), we will contact you and offer you a replacement at a reasonable charge. Please understand rods aren’t indestructible and must be used in a reasonable manner to the type of fishing they were designed for.

Bassdash Backpacks Warranty

Bassdash backpacks are covered by a 30-day limited warranty. If your backpack fails to perform its intended use due to defects in materials and/or workmanship, we will replace it at no charge. Normal wear, abuse, misuse or neglect is not covered. Under this circumstances, we will contact you and offer you a replacement at a reasonable charge. Please understand that the backpacks aren't indestructible and must be used in a reasonable manner to the type of fishing they were designed for.

Bassdash Apparel Warranty

Bassdash apparel products are covered by a 30-day limited warranty. If your apparel fails to perform its intended use due to defects in materials and/or workmanship, we will replace it at no charge. Kindly note that this warranty does not cover damage caused by accident, improper care, negligence, normal wear, or the natural breakdown of colors and materials over extended time and use.