We hope you like what you purchased! But just in case you are not 100% satisfied with the items, below is the return process you may want to know:
Return & Exchange:
You can return or exchange items in new condition within 30 days of the receipt date.
Please note that we cannot accept returns or exchanges for items that are: used or laundered (washed); purchased at a heavy discount (e.g., clearance or flash sales); or without the original tags attached.
Return Shipping Fee:
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect, or if you purchased "Worry-Free Protection" for your order with a US address.
For refunds: Both the original shipping fee (if applicable) and the return shipping cost will be deducted from your total refund amount.
For exchanges: Once our warehouse has received and verified your return package, we will email you an invoice for the return shipping fee. Your replacement item will be shipped after this invoice is paid.
- If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
For your protection, please insure the package for its full value and obtain a package tracking number. We will not be responsible for lost or damaged packages that are sent to us for return or exchange. Please keep all packaging materials, manuals, warranties, and accessories intact.
How to Start a Return or Exchange
For US orders:
1. Visit our Return/Exchange Portal: https://resolve.seel.com/
2. Enter your Order Number (e.g., #29999) and the email address used to place the order.
3. Select the item(s) you wish to return or exchange and submit your request.
4. Once your request is approved, you will receive an email with a prepaid shipping label and a packing slip. Simply print both documents, place the packing slip inside your return package, attach the shipping label to the outside, and drop the package off at the shipping carrier designated on your label.
5. For waders, boots, please provide us with clear photos of the product when applying for the return in Seel, especially the soles/bottoms of the boots, so we can confirm that the items are brand new and unused.
For non-US orders:
To initiate a return or exchange, please contact us directly via email at support@bassdash.com. We kindly ask that you provide us with clear photos of the product, especially the soles/bottoms of the boots, so we can confirm that the items are brand new and unused. This is required to ensure that the return is eligible under our policy.
Once we receive your photos and verify the condition, we will provide you with further instructions on how to complete the return or exchange.
Items sent back to us without first requesting a return will not be accepted.
Cancellation Request:
To process a cancellation, please contact us within 24 hours of placing your order. We will do our absolute best to intercept the package for you, though we cannot 100% guarantee success once the fulfillment process has begun at our warehouse or with the shipping carrier. Please note that orders that have already been shipped cannot be canceled.
Received Only Part of Your Order:
If your order contains multiple items, they may be shipped in separate packages and arrive on different days. You can check the tracking link we provided for your package. If your order was shipped in multiple packages, the tracking details will show each package individually, along with their estimated delivery dates. Please allow a few extra days for the remaining items to be delivered. You can also email us at support@bassdash.com to check the shipping status of the rest of your order.
Shipping Status Shows "Returned to Sender":
To prevent your package from being returned, please ensure your shipping address is correct, complete, and free of typos at checkout. Be sure to include your apartment, suite, or unit number (if applicable). Please double-check all details before completing your payment.
Damaged or Lost Packages:
Damaged Items: If you receive a package that is visibly damaged, please note the damage on the carrier's freight bill or delivery receipt and be sure to obtain a copy. Please retain the original box, along with all packing materials and item parts, completely intact. Then, contact our Customer Support Team at support@bassdash.com within 7 calendar days of receiving the damaged shipment.
Lost Packages: If you suspect your order has been lost in transit, please email us at support@bassdash.com as soon as possible so we can investigate and assist you right away.
Refund:
Once the refund is submitted, it typically takes 3-5 business days for the funds to appear in your account, depending on your bank's processing time.
We will NOT be including the original shipping fee because it is non-refundable.
